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The Kelsey Ayer Station Post-Occupancy Evaluation Report, April 2026

In late 2025, The Kelsey conducted a Post-Occupancy Evaluation (POE) of The Kelsey Ayer Station to better understand how residents experience the building’s design, shared spaces, and operations in daily life. The POE focused specifically on understanding the real-world impact of inclusive design decisions and on identifying opportunities to strengthen future housing developments. This report shares findings from resident surveys, focus groups, interviews, and conversations with the on-site Inclusive Concierge team. The Kelsey is proud to share these POE results and to encourage the broader housing field to practice continuous improvement and transparency.

The cover page of the report: Centered at the top of the page is an image of The Kelsey’s wheel logo with the words “The Kelsey” to the right. Below that is a bright, colorful image of The Kelsey Ayer Station on a sunny day. The six-story building is white and tan with arches around the doors and windows on the bottom floor. Below the image are the words “The Kelsey Ayer Station Post-Occupancy Evaluation Report April 2026.”

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The cover page of the report: Centered at the top of the page is an image of The Kelsey’s wheel logo with the words “The Kelsey” to the right. Below that is a bright, colorful image of The Kelsey Ayer Station on a sunny day. The six-story building is white and tan with arches around the doors and windows on the bottom floor. Below the image are the words “The Kelsey Ayer Station Post-Occupancy Evaluation Report April 2026.”

The Kelsey Ayer Station Post-Occupancy Evaluation Report, April 2026

Learn Center Resource

A Post-Occupancy Evaluation (POE) is a structured process used to assess a building’s performance and user experience after residents have had sufficient time to live in and adapt to the space. Conducted in late 2025, one year after The Kelsey Ayer Station opened, this evaluation used surveys, focus groups, and interviews to understand the real-world impact of inclusive design decisions on residents with and without disabilities.

It is rare for a developer to conduct POEs, let alone make them public, but The Kelsey is committed to leading a more disability-forward housing field. This means centering the experiences of those we serve and committing to transparency and continuous improvement. Conducting a POE as a developer helps us learn how our development model and strategies do and don’t serve residents, both to improve existing communities and inform future developments. Open-sourcing our POE results supports others to learn from our projects and demonstrates the importance of leading this work with honesty, as we hope others do too. Acknowledging areas for improvement does not diminish the transformative impact of these disability-forward housing communities on residents’ lives and the fabric of communities.

These POE findings revealed significant strengths, like residents feeling a high level of satisfaction with the unit designs and a strong sense of belonging fostered by the diverse community and the Inclusion Concierge team. The evaluation also identified areas for improvement, like maintenance of laundry facilities, challenges with property management, and sound transmission between floors. We are grateful to the many residents who participated in the process and look forward to future POE efforts.
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