In late 2025, The Kelsey conducted a Post-Occupancy Evaluation (POE) of The Kelsey Ayer Station to better understand how residents experience the building’s design, shared spaces, and operations in daily life. The POE focused specifically on understanding the real-world impact of inclusive design decisions and on identifying opportunities to strengthen future housing developments. This report shares findings from resident surveys, focus groups, interviews, and conversations with the on-site Inclusive Concierge team. The Kelsey is proud to share these POE results and to encourage the broader housing field to practice continuous improvement and transparency.
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